Shipping policy

SHIPPING POLICY — Pooh Stabby

Production & processing

Every Pooh Stabby piece is made to order. Please allow 2–5 business days for production before your order ships. During the holiday peak season (mid-October through mid-January), production may take a little longer.

Want it there for Christmas?

Every piece is made to order first (2–5 business days, a little longer in the holiday rush), then it ships:

- Standard: 3–4 business days after production

- Express: 1–3 business days after production — just pick it at checkout (you'll need a phone number on the order)

For Christmas delivery, order by Dec 9 for standard delivery on US-made apparel; Express is available at checkout (1–3 business days after production), with no guaranteed Christmas date. Those dates are honest estimates, not guarantees — once a package is with the carrier, its speed is theirs.

Mixed basket? Apparel can ride Express even if another item in the same order ships Standard.

United States

- Flat Rate (Standard): arrives 3–4 business days after production

- Express: arrives 1–3 business days after production (a phone number is required at checkout for Express delivery)

International

We ship to Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Ireland, Austria, and New Zealand. International orders are produced at the facility nearest to you where available, which keeps delivery faster and often avoids cross-border shipping entirely. Where an order does cross a border, delivery typically takes 6–16 business days after production, depending on destination and customs processing.

Duties & taxes — please read before ordering internationally

All prices are in USD and do not include international duties or taxes. Orders shipped across a border may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not collected at checkout. Pooh Stabby cannot predict or control these amounts, and they are not a reason for a refund if refused at delivery.

Tracking & delivery issues

You will receive tracking by email when your order ships. If an order arrives damaged, misprinted, or defective, contact us within 30 days at poohstabby@gmail.com with a photo and we will make it right — see our Refund & Returns policy.