Refund policy

Because every piece is made to order, we cannot accept returns or exchanges for change of mind, wrong size ordered, or buyer's remorse — please check the size chart on each product page before ordering.

We always make it right when it's on us: if your order arrives damaged, defective, or with a print/production error, contact us within 30 days of delivery at poohstabby@gmail.com with a photo of the issue. We will reprint or refund the item — your choice — at no cost to you, and you will not need to ship the faulty item back unless we ask.

Wrong address: if an order is returned to us because the delivery address was entered incorrectly or was incomplete, we can reship it once the correct address is confirmed; reshipping is at the customer's cost.

International orders: import duties and taxes are charged by the destination country and are the customer's responsibility (see Shipping policy). Refused deliveries due to unpaid duties are not eligible for a refund of the item or shipping.

Limited editions: limited-edition pieces are capped and dated. The same make-it-right promise applies to damaged/defective items; change-of-mind returns do not, as above.